FAQs
Is it safe to order from you online?
Yes — we're careful with your details and only use them to get your order to you, nothing more.
How do I actually place an order?
Add what you want to your cart, head to checkout, fill in your delivery details, and confirm. You'll get a confirmation message, and we'll follow up by call or WhatsApp before we ship it.
Can I cancel after ordering?
Definitely — prepaid orders any time before dispatch, and COD orders right there on the confirmation call. Once it's shipped, it moves under our return policy instead.
How long does delivery take?
1–2 working days if you're in Lahore, 3–5 working days for the rest of Pakistan, counting from when your order's confirmed.
What does shipping cost?
Rs. 300 on Cash on Delivery orders, which comes off your total rather than sitting on top of it. Some products ship free — you'll see that on the product page.
Do I need to pay anything extra if I'm in a remote area, or used a discount code?
Possibly. For remote or restricted delivery locations, our team reviews the address and may ask for an advance confirmation payment — usually Rs. 300, sometimes up to Rs. 500 — before we dispatch. It's adjusted against your total, not an extra cost. If your order already used a discount or promo code, this applies with no exceptions, regardless of your area.
Can I pick up my order myself, or get it same-day, in Lahore?
Both, actually. You can self-pickup in Lahore — just message us on WhatsApp once your order's confirmed and we'll arrange it. Or if you'd rather have it delivered the same day, that's available too, though we ask for advance payment first so we can send a rider straight out.
How do I get a discount?
Pay the full amount upfront by bank transfer, NayaPay, or JazzCash, and we'll knock 10% off — details are on our "How to Pay" page.
Something's wrong with my order — how do I return it?
Reach out within 3 days of delivery over WhatsApp or email with your order ID, and we'll walk you through it. Full details are on our Refund & Return Policy page.
What if a fault shows up later on?
That falls under warranty rather than returns — just message us with your order number, what's happening, and a couple of photos or a short video.
Can I order something that's out of stock?
Message us on WhatsApp — we can usually tell you when it'll be back, or arrange a pre-order if that works better for you.
Do you do bulk or wholesale orders?
Yes, happily — see our Wholesale & Bulk Orders page and send us your details.
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