Warranty & Claims Policy
Sometimes a fault shows up after your return window has already closed — that's what warranty is for. It's separate from returns above, and it covers genuine manufacturing issues that turn up during normal use.
What we'll cover
Faults that trace back to how the product was made — not how it was used.
What we won't be able to cover
- Physical or liquid damage, or damage from an unapproved charger or accessory
- Anything that's been opened up, tampered with, or repaired outside of us
- Normal wear and tear, including a battery holding less charge over time
- Purchases we can't match to a Meeru Tech order number, or bought from an unauthorized reseller
- Compatibility issues with a specific device that aren't actually a product fault
How to file a claim
- Message us on WhatsApp or email meerusupport@gmail.com with your order number, what the item is, and what's going wrong.
- Send a few clear photos or a short video showing the issue.
- If we ask you to send the item back, that leg is on you — but once your claim's approved, we cover getting the replacement back to you.
How long it takes
We aim to review every claim within 3 working days of getting your message and photos/video.
- Fault confirmed within 7 days of delivery: free replacement, no charge.
- Fault confirmed later on (still within the warranty period): we'll replace it, though a small return shipping charge may apply.
One more thing — please raise separate claims for separate items rather than bundling several issues into one message. It genuinely helps us track and resolve each one faster.